Cancellation Policy for Individual Bookings

— if you paid 100% of the balance at the time of booking: 50% will be refunded back to the original method of payment and the remaining 50% will be converted to a Naramata Centre credit which you can choose to apply to any program or reservation made within one year of the cancellation date.

— if you paid 50% of the balance at the time of booking: your payment will be converted to a Naramata Centre credit which you can choose to apply to any program or reservation made within one year of the cancellation date.
Cancellations less than 21 days prior to the start date are non-refundable.
If Naramata Centre must close due to circumstances beyond our control (e.g., wildfires, extreme weather events, road closures, COVID restrictions, etc.), all affected registrations for the closure period will be fully refunded. Please note this does not apply to online programs.
If an individual chooses to cancel due to smoke or for any other reason when both road access and the Centre are open, operational and accessible, the standard cancellation policy outlined above shall apply.
Naramata Centre reserves the right to cancel any program due to low enrollment. We will do our best to notify all participants within 21 days of the start date. Program registration fees will be fully refundable.

Cancellation Policy for Large Groups*

In the event of a late cancellation made between 60 and 21 days prior to your event date, 50% of the deposit received on any canceled portion of your booking will be applied as a credit on your account, applicable to any reservation made within one year from the cancellation date.
Cancellations made less than 21 days prior to the event are not eligible for credit nor refund. All payments are final and non-refundable.